Gartner Information Technology Research

ITサービス・プロバイダーとの連携力を高めアウトソーシングの成果を最大化する

Published: 19 February 2021

ID: G00740691

Analyst(s): Akimasa Nakao

Summary

企業はアウトソースする際に、往々にして、社内に残す部門とサービス・プロバイダーとの連携性を確保する作業が不足していることが多い。CIOをはじめとするITリーダーは、アウトソーシングの成果を最大化するために、戦略策定から移行に至るまで、社内に残す部門や役割の要件を明確にする必要がある。

Table Of Contents

Overview

はじめに

分析

推奨リサーチ

根拠

備考1: 移行/変更のフェーズ

備考 2:SIAMロールの定義

備考3:マネージド・サービス・デリバリ・モデル

備考4:KPIおよびサービス管理チームの役割

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