Gartner Information Technology Research

Modify Your Approach to Metrics Across the Enterprise During a Crisis

Published: 15 February 2021

ID: G00733375

Analyst(s): Tina Nunno , Stephen Smith , Dale Kutnick , Graham Waller , Apoorva Chhabra


During disruption, “management by walking around” cannot be done. Outcome-based and real-time metrics have become increasingly more important, while health and wellness metrics have taken on a new meaning associated with overall organizational fitness.

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