Gartner Information Technology Research

顧客の声のマジック・クアドラント

Published: 25 February 2021

ID: G00743929

Analyst(s): Kensuke Kawabe

Summary

VoCアプリケーションを使用すると、CXをサポートするアプリケーション・リーダーは、顧客の話に耳を傾け、理解する方法を強化することができ、生成されたインサイトは、顧客ロイヤリティを向上させ、測定可能なビジネス・メリットを提供する上で役立つアクションを導き出す。本マジック・クアドラントでは、最も先進的なベンダー15社を評価する。

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