Gartner Research

Case Study: Gamified Employee Technology Training (First Citizens)

Published: 16 February 2021

ID: G00740654

Analyst(s): Financial Services Business Leader Research Team

Summary

First Citizens created a training program to teach the skills needed for all of the bank’s systems and to motivate employees to use all of the available tools. Wealth management leaders can use this case to understand how to structure a training program for virtual sales.

Table Of Contents

Overview

About This Research

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