Gartner Research

Reflecting on 2020 Cost Management Benchmarks and Looking Forward to 2021

Published: 16 February 2021

ID: G00744142

Analyst(s): Finance Research Team

Summary

CFOs did not typically take new substantive cost reduction efforts after June 2020. CFOs expected to bring back labor costs before other costs, and reality matched expectations. In 2021, IT, marketing and sales costs are most likely to grow relative to 2020.

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