Gartner Research

Quick Answer: Institutionalize Focused, Deliberate and Efficient Decision Making During a Crisis

Published: 18 February 2021

ID: G00733374

Analyst(s): Tina Nunno , Stephen Smith , Dale Kutnick , Graham Waller , Apoorva Chhabra


The severity and duration of COVID-19 disruptions forced almost all executive leaders to streamline their decision making, making it less hierarchical. Decision-making criteria became more holistic and less financially oriented, and communications about decision making became far more transparent.

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