Gartner Research

Critical Capabilities for Data and Analytics Service Providers

Published: 22 February 2021


Service providers vary considerably in their suitability for different types of data and analytics initiatives. This Critical Capabilities report will help data and analytics leaders shortlist appropriate service providers across six typical use cases.

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Key Findings
  • Data science and managed services are the use cases with the least differentiation between service providers, while governance, and strategy and consulting exhibit the most difference.

  • Governance expertise, business change management and business acumen are the three critical capabilities with the widest range of maturity based on Gartner analyst evaluations. This reflects the ongoing difficulty that many D&A service providers face in trying to bridge the gap between the technical skills and the organizational change capabilities required for successful projects.

  • Vendors with high scores in one use case tend to also do well in other use cases; however, most vendors

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  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Deloitte
  • DXC
  • EXL
  • EY
  • Genpact
  • HCL
  • IBM
  • Infosys
  • KPMG
  • NEC
  • NTT Data
  • PwC
  • TCS
  • Tech Mahindra
  • Wipro
  • Business Acumen
  • Business Process Transformation
  • Business Change Management
  • Technology Enablement
  • Asset-Based Services
  • Analytics and BI Service Expertise
  • Data Management Service Expertise
  • AI/ML Service Expertise
  • D&A Governance Expertise
  • D&A as a Service
  • Strategy and Consulting
  • Analytics and BI Implementation
  • Data Management
  • Data Science and AI/ML
  • Governance
  • Managed Services

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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