Gartner Research

Financial Services CIOs: Artificial Intelligence Could Be Your Next Misselling Scandal

Published: 22 February 2021

ID: G00736616

Analyst(s): Laurie Shotton , Alistair Newton

Summary

Artificial intelligence offers exciting transformational promise to the financial services industry in particular to personalize and increase relevance in customer sales and engagements. Financial services CIOs must, however, balance “promise” with potential AI misuse.

Table Of Contents

Overview

Strategic Planning Assumption

Analysis

Impacts and Recommendations

Gartner Recommended Reading

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