Gartner Research

2021 Priority for Telecom BSS Suppliers: Competitive Ground

Published: 24 February 2021

ID: G00742687

Analyst(s): Amresh Nandan , Chris Meering , Jouni Forsman


The CSP BSS market presents two challenges — slow growth and an overly competitive environment. In addition, CSPs’ evolving buying behavior means that product leaders at BSS suppliers to CSPs must avoid sitting on the fence, decide on a specific competitive position and strengthen it.

Table Of Contents


Strategic Planning Assumption


Background and Context

The Impact


Gartner Recommended Reading

Note 1: Business Support System (BSS) Definition

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