Gartner Research

Forecast Analysis: Enterprise Managed Communications Services Growth Trends, Worldwide

Published: 25 February 2021

ID: G00718676

Analyst(s): Lisa Unden-Farboud , Gaspar Valdivia , Grigory Betskov , Katja Ruud


Despite the COVID-19 pandemic challenges, spend on enterprise managed communications services will grow 2.3% to reach $80 billion in 2024. Communications service providers must focus on flexibility and agile delivery with automation to grow wallet share.

Table Of Contents


Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

Gartner Recommended Reading

Note 1: Managed Services Definitions

Note 2: Detailed Definitions of Managed Wireline Services

Note 3: Detailed Definitions of MMS

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