Gartner Research

Case Study: Agile Product Experience Improvement Process (VioletLion*)

Published: 25 February 2021

ID: G00737466

Analyst(s): Financial Services Business Leader Research Team

Summary

VioletLion uses a consolidated system of customer feedback channels to rapidly respond to issues in their digital customer journey. Financial services business unit executives can use VioletLion’s approach to quickly and effectively improve their products and digital customer experience.

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