Gartner Research

Critical Capabilities for Managed Workplace Services, Europe

Published: 01 March 2021

ID: G00467449

Analyst(s): David Groombridge , Claudio Da Rold , Daniel Barros , Katja Ruud , Alexandra Chavez

Summary

Organizations seeking to enable staff engagement through transformed workplace operations will start from different levels of maturity with widely varying needs. Sourcing, procurement and vendor management leaders can use this research to evaluate 19 leading providers against specific use cases.

Table Of Contents

Overview

What You Need to Know

Analysis

  • Atos
  • Capgemini
  • Claranet
  • Cognizant
  • Computacenter
  • DXC Technology
  • Fujitsu
  • Getronics
  • HCL Technologies
  • IBM
  • Infosys
  • NTT DATA
  • Ricoh
  • Stefanini
  • TCS
  • Tech Mahindra
  • TietoEVRY
  • Unisys
  • Wipro
  • Remote Support
  • Alternative Support Models
  • Endpoint Support
  • Flexible Compute Capacity
  • Intelligent Automation
  • Service Desk Support
  • End-User Device Support
  • Digital Workplace Enablement

Inclusion Criteria

Gartner Recommended Reading

Critical Capabilities Methodology

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