or call $bacContact$
An effective culture of customer centricity stems from both the right mindset and a formalized, well-defined strategy driven from the highest levels of the organization.
Published: 03 March 2021
Research Board Research Team
Gartner Recommended Reading
Learn how HR can make location strategy decisions and build a talent-first location strategy that will support the organization.
This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.
All fields are required.
By clicking the "Submit" button, you are agreeing to the
By clicking the "" button, you are agreeing to the
Join your peers for the unveiling of the latest insights at Gartner conferences.
©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.