The course of the social and collaboration software market was altered by the COVID-19 pandemic, which decreased short-term spending but increased market maturity. The net effect is expected growth from an estimated $3.5 billion in 2019 to $6.9 billion by 2024.
Forecast Data Summary
Forecast Model Summary
Influencing Factors and Assumptions
Gartner Recommended Reading
Note 1: Social and Collaboration Software Services
Note 2: General Influencing Factors