Gartner Research

Tech Providers 2025: Six Must-Have Capabilities to Thrive in the Retail Industry


An empathetic understanding of consumers’ expectations is key to designing and scaling impactful and transformative retail solutions. Product leaders can use this research to identify the key components that will help them to build and articulate their must-have 2025 retail technology landscape.

Published: 23 March 2021

ID: G00741932

Analyst(s): Hanna Karki Miriam Burt

Table Of Contents



Gartner Recommended Reading

Note 1: Reasons to Disqualify a Product or Service From Consideration

Note 2: Example of Real-Time Execution With Continuous Intelligence

Already a Gartner client?

Become a Client

This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.

Contact Information

All fields are required.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Experience Gartner Conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.