Gartner Research

Tech Providers 2025: AI Will Drive Customer Success Programs for Tech CEOs

Summary

By 2025, AI will bring about radical changes to customer success processes. Tech CEOs must streamline their customer processes by using AI techniques and solutions to augment everyday customer-focused activities, improve overall retention rates and create opportunities for increased revenue.

Published: 25 March 2021

ID: G00735590

Analyst(s): Patrick Stakenas Evan Brown Maria Marino Ray Pun

Table Of Contents

Overview

Strategic Planning Assumption

Introduction

Analysis

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