Gartner Research

ITSM Best Practices: A Guidance Framework for Implementing a Configuration Management Database

Summary

I&O technical professionals are often tasked with implementing a CMDB tool to help improve IT service delivery and governance. A CMDB tool is a good solution but can be difficult to implement and maintain. This research guides you through the process of setting up a successful CMDB tool.

Published: 31 March 2021

ID: G00720852

Analyst(s): Steve White

Table Of Contents

Overview

Problem Statement

The Gartner Approach

The Guidance Framework

Risks and Pitfalls

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