Gartner Research

Business Metrics for Consulting and Outsourcing Firms, 4Q20


Collectively, 38 IT services providers reported a YoY increase in operating margin of 200 basis points, driven by lockdown-imposed reduction in SGA and a higher utilization rate. Gartner tracked 16 business metrics of 38 vendors using calendar 4Q20 information reported in vendor public financials.

Published: 08 April 2021

ID: G00742779

Analyst(s): Dean Blackmore Sandra Notardonato Neha Sethi Chrissy Healey Kunal Madaan Subhransu Sahoo Hardeep Singh

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