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2020 Gartner Eye on Innovation Award Winners in Financial Services Reengineer Internal Processes for Seamless CX


Gartner Eye on Innovation Award winners improved their operations using analytics and automation, enhancing customer experience for these financial services companies. Cost savings emerged as the biggest driver for CIOs, but the winners also didn’t lose sight of digital revenue and innovation.

Published: 09 April 2021

ID: G00744629

Analyst(s): Manav Sachdeva Pete Redshaw Juergen Weiss Peter Delano Zahra Urooj

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