Gartner Research

Cool Vendors in CRM Customer Service and Support

Summary

The pandemic has affected all employees working in frontline services, leading to multiple challenges — flexible working, onboarding, training, well-being and ongoing support. This year’s cool vendors have developed innovative ways of supporting better customer service and operational outcomes.

Published: 17 May 2021

ID: G00746094

Analyst(s): Steve Blood Nadine LeBlanc Jim Robinson Pri Rathnayake

Table Of Contents

Overview

Analysis

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