Gartner Research

Part 2 — Enable Competitive Advantage With End-to-End Supply Chain Segmentation: Align Operating Model to Customer Need Segments

Summary

Differentiated service enables a supply chain competitive advantage. CSCOs can learn to align the end-to-end supply chain to customer needs-based segments to balance cost, responsiveness, flexibility and agility so differentiated supply chain service can be delivered reliably at scale with profit.

Published: 07 June 2021

ID: G00752353

Analyst(s): Jennifer Loveland

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