Gartner Research

Emerging Technologies: Top Use Cases for Advanced Virtual Assistants in Enterprise Operations

Summary

Adoption of employee-facing virtual assistants has accelerated, enabled by job- and industry-specialized VAs, scalable platforms and advancing AI capabilities. Product leaders should evaluate their offering to incorporate VA features and functionality that will drive adoption within enterprises.

Published: 16 June 2021

ID: G00748362

Analyst(s): Danielle Casey Annette Jump Srijita Chakraborty

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