The CRM market grew 12.6% to $69.3 billion in 2020, a strong performance but with wide variations in growth due to pandemic impacts. Technology and service providers can better position their offerings by understanding growth drivers and peer vendor performance across CRM markets and subsegments.
Market Share Data
Overall Market Segment Performance Analysis
Top Vendors Analyzed
Mergers and Acquisitions
Gartner Recommended Reading
Note 1: CRM Market Share Taxonomy