or call $bacContact$
Customer service and support leaders can use this DCE Technology Readiness Audit to understand the breadth of their technology and identify the capabilities they need to further invest in to fully realize their DCE strategy.
Published: 13 July 2021
Navigate the complex service technology landscape by discovering which customer service trends that service leaders must prioritize in 2021 and beyond.
Rather than delighting customers, companies should create low-effort customer service experiences. An effortless experience is key to customer loyalty.
This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.
All fields are required.
Join your peers for the unveiling of the latest insights at Gartner conferences.
©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.