Gartner Research

Vendor Rating: ServiceNow


ServiceNow has executed well during the pandemic, delivering strong, tactical products and driving home its message of digital transformation. Its acquisitions of AI and chatbot technology are filtering into its products, but some clients state that achieving the promised value remains challenging

Published: 04 August 2021

ID: G00729561

Analyst(s): Thomas Murphy Gary Spivak Paul Vincent Keith Andes Rashmi Kumari Bill Blosen Laurie Wurster

Table Of Contents

Overall Rating

Detailed Rating

Gartner Recommended Reading

Note 2: ServiceNow’s 2019 and 2020 Revenue in Markets Tracked by Gartner

Company Overview

Overall Rating Definitions

Already a Gartner client?

Become a Client

This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.

Contact Information

All fields are required.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.