Gartner Research

Vendor Rating: ServiceNow

Summary

ServiceNow has executed well during the pandemic, delivering strong, tactical products and driving home its message of digital transformation. Its acquisitions of AI and chatbot technology are filtering into its products, but some clients state that achieving the promised value remains challenging

Published: 04 August 2021

ID: G00729561

Analyst(s): Thomas Murphy Gary Spivak Paul Vincent Keith Andes Rashmi Kumari Bill Blosen Laurie Wurster

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Note 2: ServiceNow’s 2019 and 2020 Revenue in Markets Tracked by Gartner

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