Gartner Research

Gartner Business Quarterly — 3Q21

Published: 11 August 2021


Gartner Business Quarterly is a journal for C-suite leaders and their teams, offering proven guidance in a themed collection of concise articles. This issue’s focus: fresh ways to organize for speed and agility.

The reopening of offices and facilities spotlights the need to rethink where and when employees work. But executive leaders should also seize this chance to reconsider how the institution worksat the enterprise, department and team level. So, don’t neglect reporting lines, collaboration frameworks and important business processes as you plan for the next year, and we hope and expect for a recovery on the health and economic fronts.

In the articles inside this 3Q21 edition of Gartner Business Quarterly (GBQ), two common threads appear:

  • Sharing and, yes, ceding, control, money and data leads to speed, if it’s done well.

  • Good change is still more change. People can’t pivot easily while they’re weary and stressed; new arrangements should account for all they’ve gone through.

In thisissue:

  • A Unified Commercial Team That’s Purpose-Built for Serving Customers

  • How to Shift Leaders to a Company-First Mindset

  • 4 Lessons From Land O’Lakes on Building a Digital Ecosystem

  • Dynamic Risk Governance Starts With Shared Data

  • How to Empower and Safeguard Tech Work Outside IT

  • HR and Compliance Must Join Hands to Build Day-to-Day Inclusion

  • Working Across Functions to Design Digital Customer Experiences That Boost Loyalty

  • Leaders Clear the Path for Speed and Cooperation at the Team Level

  • Disengaged In-House Lawyers Can’t Be Fast, Creative Business Partners

  • The Whiteboard: Big Decisions to Consider for Bridging the Bot-Human Divide

You’ll find real-world experiences shared by leaders from an international group of organizations — large and midsize, private and public — including TD Bank, Novo Nordisk, Western Health, Land o’Lakes, Mercado Libre, Mastercard, SMART Technologies and Hilti.

GBQadvises you on aligning with others and reaching peak effectiveness so your enterprise can achieve its goals, be bold and principled, and bring employees, investors and the public along for the ride.

Our standing departments keep you up to speed: Cutting Edge (a look at provocative new data) and Briefs (short takes about smarter spending and planning, talent and culture, growth and innovation, and data and technology).

We welcome your feedback. Please contact us with comments or questions.


Corporate Strategy Research Team

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