Gartner Research

Critical Capabilities for Robotic Process Automation


As software engineering leaders seek to improve efficiency and integrate enterprise systems, RPA continues to expand its footprint. This research evaluates 18 RPA products based on their ability to support five common use cases.

Published: 18 August 2021

ID: G00736358

Analyst(s): Naved Rashid Arthur Villa Saikat Ray Paul Vincent Keith Guttridge

Table Of Contents


What You Need to Know


  • Appian
  • Automation Anywhere
  • Blue Prism
  • Cyclone Robotics
  • EdgeVerve Systems
  • IBM
  • Kryon
  • Laiye
  • Microsoft
  • NICE
  • Nintex
  • NTT
  • Pegasystems
  • Samsung SDS
  • SAP
  • Servicetrace
  • UiPath
  • WorkFusion
  • Automation Design and Development
  • UI Apps Creator For Automation
  • UI Integration
  • Self Healing Bots/Robots
  • Serverless Automation and API
  • Orchestrator/Control Panel
  • Process Discovery and Mining
  • Intelligent Document Processing
  • Auto-ML/NLP
  • SDLC and Multipersona Support
  • Hosting and Cloud Capabilities
  • DR and High Availability
  • Security & Compliance
  • Platform Ecosystem
  • Automate via UI Integration
  • Augment Knowledge Workers
  • Accelerate Citizen Automation
  • Automate Document Processing
  • Create Headless Bots

Inclusion Criteria

Gartner Recommended Reading

Critical Capabilities Methodology

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