Gartner Research

Summary Translation: Financial Services CIOs: Artificial Intelligence Could Be Your Next Misselling Scandal

Summary

Artificial intelligence offers exciting transformational promise to the financial services industry in particular to personalize and increase relevance in customer sales and engagements. Financial services CIOs must, however, balance “promise” with potential AI misuse.

Published: 24 August 2021

ID: G00757727

Analyst(s): Laurie Shotton

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