Gartner Research

Top 5 Lingering Hybrid Work Challenges Facing Service Leaders

Summary

As the global COVID-19 pandemic moves toward its next phase, CSS leaders face several lingering challenges with hybrid work. In late July 2021, two Gartner Virtual Peer Meet-Ups explored the top challenges CSS leaders are facing; this research provides a summary of those discussions.

Published: 26 August 2021

ID: G00756864

Analyst(s): Customer Service and Support Research Team

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