Gartner Research

How to Integrate A Chatbot Within Your Website to Improve Self-Service Adoption

Summary

Customer service and support leaders face challenges guiding and containing customers within self-service channels. This research shows effective means of integrating chatbots into websites to encourage self-service adoption and resolution.

Published: 31 August 2021

ID: G00753644

Analyst(s): Customer Service and Support Research Team

Table Of Contents

Overview

Introduction

Analysis

Gartner Recommended Reading

Notes

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