Gartner Research

Technology Trends in Service 2021: VoC and Analytics

Summary

Customer service and support leaders face constant pressure to monitor and analyze the latest technology trends to improve customer outcomes. This report provides detailed insight into the current and future value of VoC and analytics technologies prevalent in service organizations today.

Published: 15 September 2021

ID: G00754905

Analyst(s): Customer Service and Support Research Team

Table Of Contents

Overview

Data Insights

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