Gartner Research

Reducing the Cost of Rep Disengagement

Summary

Customer service reps experience high levels of disengagement, leading to increased cost and higher customer effort. Customer service and support leaders responsible for talent strategy can learn which strategies improve engagement and how leading companies are tackling this problem.

Published: 22 September 2021

ID: G00754322

Analyst(s): Customer Service and Support Research Team

Table Of Contents

Overview

Conclusion

Recommendations

About This Research

Recommended by the Authors

Presentation Deck

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