Gartner Research

Predicts 2022: Mastery of Inventory Is Critical to Drive Customer Trust for the Future of Retail


The future of retail requires the reevaluation of inventory capabilities in order to create and evolve digitally driven business models that drive customer trust. This research will help retail CIOs understand how to develop a key capability for building trust: mastering inventory.

Published: 01 December 2021

ID: G00757531

Analyst(s): Hanna Karki Kelsie Marian Max Hammond Jonathan Kutner Sandeep Unni Robert Hetu

Table Of Contents


Strategic Planning Assumptions


A Look Back

Gartner Recommended Reading

Note 1: Live Commerce Defined

Note 2: At-Home Replenishment as a Service Defined

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