Gartner Research

BPO Adoption in Asia/Pacific: A Demand-Side Perspective

Published: 21 July 2003

ID: G00116018

Analyst(s): Ravi Datar


A survey across 11 Asia/Pacific countries and regions finds Thailand, Australia and New Zealand lead in business process outsourcing adoption, with human resources the most frequently outsourced service.

Table Of Contents
  • Executive Summary
    • Key Findings
    • Recommendations
  • Introduction
  • Methodology
    • Demographics
  • Process Adoption in Asia/Pacific
  • Process Adoption by Countries/Regions
  • Process Adoption by Vertical Industry
  • Process Adoption by Organization Size
  • BPO Spending Budget by Process
  • Gartner Dataquest Perspective, Recommendations
  • Glossary of Terms

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