Gartner Research

Critical Capabilities for Network Services, Global

Published: 22 February 2022

Summary

Network leaders remain focused on performance, cost optimization, agility and innovation when choosing providers for their network services. I&O leaders should leverage this research to assess providers’ offerings for WAN services, cloud interconnect and managed SD-WAN and NFV/uCPE.

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Overview

Key Findings
  • All service providers in this report offer carrier-based cloud interconnect (CBCI) solutions for direct connectivity into key cloud providers, though the number of cloud providers varies widely.

  • Most providers support at least three SD-WAN vendors and at a minimum support routing, security, optimization and visibility virtual network functions (VNFs).

  • All providers in this report have improved their internet-based transport by introducing more local ISP partners, and some providers have introduced enhanced internet services.

  • Prices for all WAN services in this report continue to decline annually on a global basis, and using a competitive RFP process involving multiple providers typically yields savings

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  • Arelion
  • AT&T
  • BT
  • Colt Technology Services
  • Deutsche Telekom
  • GTT
  • Lumen
  • Masergy
  • NTT
  • Orange Business Services
  • PCCW Global
  • Riedel Networks
  • Singtel
  • Sparkle
  • Tata Communications
  • Telstra
  • Verizon
  • Vodafone
  • WAN Services, North America
  • WAN Services, Latin America
  • WAN Services, EMEA
  • WAN Services, Asia/Pacific
  • WAN Services, Global
  • Carrier-Based Cloud Interconnect
  • Managed SD-WAN, North America
  • Managed SD-WAN, Latin America
  • Managed SD-WAN, EMEA
  • Managed SD-WAN, Asia/Pacific
  • Managed SD-WAN, Global
  • uCPE/NFV Services
  • Network on Demand
  • Intra-North America Network
  • Intra-Latin America Network
  • Intra-EMEA Network
  • Intra-Asia/Pacific Network
  • Global Network

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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