Gartner Research


Published: 16 March 2022



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  • 競争優位にある企業と、そうでない企業の差は、社歴、年代、性別、国籍などを問わない多様性を重視した組織体制を取っているか否かに表れている。

  • 近代化が必要となった理由として、最も多くの企業が選択したのは「アプリケーションのロジックや構造が複雑」という点であった。

  • ERPの刷新に当たっては、従来の巨大なスイートとしてのERPがカバーする業務範囲を自社のビジネス目標に沿って再定義し、各社で必要とするコアERPの機能範囲を見直す動きが活発化する。

  • エンドユーザーが必要とするアプリケーションの数は増加するが、IT部門がそれらをすべて提供することはできない。


デジタル・トランスフォーメーション (DX) に向けたアプリケーション強化に取り組むITリーダーは、以下のアクションを取る。

  • カスタマー・エクスペリエンス (CX) プロジェクトなどによって競争力を強化するために、顧客中心型の発想を活性化すべく、社歴、年代、性別、国籍などを問わない多様な人材構成を、組織・制度変革の計画に取り入れ

  • アプリケーションの近代化においては、コンポーザブル化に向けてアーキテクチャを段階的に変革し、それと並行してインテリジェント化と民主化を進めることで、コスト抑制とビジネスの迅速性を両立させる

  • 実現すべきビジネス価値、ビジネスモデル、オペレーションを踏まえ、求められる業務機能をビジネス・リーダーと共に特定することにより、コアERPの役割を再定義する。

  • 市民開発を推進する際には、各部門の事情を考慮した上で、推進する理由を組織として明確化し、現場から経営層までの意識を統一する

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