Gartner Research

Segment IT Services by Employee Lifestyles, Not Just Work Styles

Published: 29 March 2022

Summary

Employee segmentation models limited to work-specific contexts are unfit for the modern workplace. I&O leaders must deliver human-centric IT services by contextualizing employee lifestyles to maximize productivity, improve the digital employee experience and identify security requirements.

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Overview

Key Findings
  • Seventy-five percent of hybrid or remote workers say their expectations for working flexibly have grown, leaving IT organizations with a traditional “one size fits all” approach and struggling to keep pace with the demands of the hybrid workplace.

  • Advances in modern digital workplace technologies have enabled device- and location-independent operations.

  • The endpoint device has proven to be the critical vehicle, and a consistent place for all work and interactions to be accomplished, making device configuration, form factor and enablement decisions more crucial than ever.

Recommendations

To enable a human-centric digital employee experience (DEX), I&O leaders responsible for the digital workplace

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