Gartner Research


Published: 01 April 2022



Included in Full Research


  • 中国企业的云决策过程中,往往只有管理层一小部分人员参与云战略的制定与讨论,导致战略公布后,非管理层员工会产生疑问甚至抵触情绪。

  • 由于缺乏掌握云平台知识的人才,而项目交付期又往往十分紧张,基础设施和运营(I&O)领导者经常需要借助外部资源(例如外包供应商、独立承包商)来填补关键职位,由此形成了长期依赖第三方的局面。

  • 关键遗留系统的迁移如果由不熟悉其特性的外部人员来解决,往往容易造成超支,迁移速度也大打折扣。

  • 云技能人才的稀缺和高流动性,使I&O领导者难以确保云项目的持续交付。



  • 针对云机遇,增强员工参与度。可采取的措施包括:向所有团队成员详细披露云战略和云愿景;公开项目进展情况;征求和利用反馈意见。

  • 与IT部门其他领导者共同确定和培养团队所需的能力;对现有员工开展技能和能力评估;为不同角色提供有针对性的培训,以填补能力缺口。

  • 为内部员工分配任务,使其深度参与云项目;通过在职培训来提高员工云技能;建立实践社区(CoP),促进跨团队交流学习与协作。

  • 与人力资源(HR)部门合作,为云相关职位制定具有竞争力的薪酬待遇和具有职业发展空间的可行激励措施,以提高员工在技能提升或更新后的留存率。

Clients can log in to view the entire document.


Elaine Zhang

Access Research

Already a Gartner client?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience Gartner Conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.