Gartner Research

Critical Capabilities for Integrated Invoice-to-Cash Applications

Published: 11 April 2022


Integrated invoice-to-cash applications manage customer invoicing, collections, customer payments and cash applications in a single platform with automation and predictive features. CFOs can use this research to assess vendors’ key capabilities and create a shortlist that matches their needs.

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Key Findings
  • Market urgency to drive efficiency and speed up cash conversion continues to fuel demand for a cloud-based integrated application for invoice-to-cash processes. Increasing requirements for enhanced credit monitoring, optimized management of deductions and disputes and advanced analytics are driving vendors to continue investing in these capabilities to differentiate their offerings.

  • Although CFOs cite ease of application integration, customer collaboration through portals and flexibility of customer payment as key requirements within the integrated invoice-to-cash application, the capabilities within these areas are the least differentiated among vendors.

  • CFOs of midsize organizations, as well as organizations prioritizing efficiencies in their processes, have

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  • Billtrust
  • Cforia
  • Emagia
  • Esker
  • FIS
  • HighRadius
  • Order2Cash
  • Serrala
  • Sidetrade
  • Versapay
  • Customer Invoicing
  • Customer Portal
  • Collections
  • Deductions and Disputes
  • Credit Monitoring
  • Customer Payments
  • Cash Applications
  • APIs/Integrations
  • Process Automation
  • Advanced Analytics
  • Lower Midsize Organizations
  • Upper Midsize Organizations
  • Large and Global Organizations
  • Business Objective: Faster Cash Conversion
  • Business Objective: Efficiency

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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