Published: 11 April 2022
Integrated invoice-to-cash applications manage customer invoicing, collections, customer payments and cash applications in a single platform with automation and predictive features. CFOs can use this research to assess vendors’ key capabilities and create a shortlist that matches their needs.
Included in Full Research
Market urgency to drive efficiency and speed up cash conversion continues to fuel demand for a cloud-based integrated application for invoice-to-cash processes. Increasing requirements for enhanced credit monitoring, optimized management of deductions and disputes and advanced analytics are driving vendors to continue investing in these capabilities to differentiate their offerings.
Although CFOs cite ease of application integration, customer collaboration through portals and flexibility of customer payment as key requirements within the integrated invoice-to-cash application, the capabilities within these areas are the least differentiated among vendors.
CFOs of midsize organizations, as well as organizations prioritizing efficiencies in their processes, have
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- Customer Invoicing
- Customer Portal
- Deductions and Disputes
- Credit Monitoring
- Customer Payments
- Cash Applications
- Process Automation
- Advanced Analytics
- Lower Midsize Organizations
- Upper Midsize Organizations
- Large and Global Organizations
- Business Objective: Faster Cash Conversion
- Business Objective: Efficiency
Gartner Recommended Reading
Critical Capabilities Methodology