Gartner Research


Published: 13 April 2022



Included in Full Research


  • 技術的負債、インフラストラクチャ・サービスのサイロ化、スキル/リソース不足は依然として、インフラストラクチャ/オペレーション (I&O) にとって最大の課題である。

  • 新型コロナウイルス感染症 (COVID-19) によってデジタル・ビジネスへの移行が加速し、I&O部門は、デジタル・ビジネス・トランスフォーメーションを実現すべく、スケーラブルなアジャイル・システムを短期間で提供する必要に迫られた。

  • コンピューティング・インフラストラクチャのレジリエンス (回復力) とサステナビリティ (持続可能性) は今や、新しいプロジェクト開発や新しいテクノロジの導入の推進要因となっている。

  • 分散型エンタプライズにより、これまで以上に多くのロケーションや環境でコンピューティングを利用可能にする必要性が高まっている。



  • レガシー・システムの近代化、既存のスタッフのスキル転換とその強化、自動化を利用したリソースの解放により、技術的負債と十分に活用されていないキャパシティを削減する。

  • ビジネス部門の上級職ステークホルダーが有する優先事項に沿うように、I&O部門がビジネス部門にサービスを提供する方法を変える。

  • ビジネス部門のステークホルダーと協力し、ITのサステナビリティ目標とレジリエンス目標をビジネス上の優先事項と対応付けて、これらの目標を作成および文書化する。

  • クラウド、オンプレミス、コロケーションなど、ビジネス・ニーズと技術適性に基づく任意のロケーションでコンピューティング・インフラストラクチャを利用することで、新しい分散型ワークフォースが置かれている実際の状況に対応する。

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Hiroko Aoyama

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