Gartner Research

IT Services Talent Crunch: 5 Urgent Levers for Tech CEOs to Attract and Retain Staff

Published: 13 April 2022

Summary

In the unprecedented talent crunch of 2022, tech CEOs of consulting and outsourcing firms must pull multiple levers — more than ever before — to keep pace with attracting and retaining talent. Tech CEOs must also successfully deliver on substantial market growth opportunities.

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Overview

Key Findings
  • There is remarkable growth across most IT service markets. Service providers must be ready to pounce now.High and growing demand for IT services across all categories is fueling a substantial and increasing demand for additional talent in 2022.

  • Employee attrition rates continue to rise, showing that high compensation is not enough to retain employees. Gartner research shows that, while compensation is very important, job opportunity, career development and respect are now equally powerful drivers.

  • Previous levels of effort to attract and retain talent are not enough to keep pace with, let alone win in, today’s talent crunch.

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Tech CEOs of IT

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