Gartner Research

Use Lessons Learned From Leading 3PLs to Attract and Retain Logistics Talent

Published: 28 April 2022

Summary

Attracting and retaining the best logistics talent is the bedrock of every successful 3PL organization. Logistics leaders should use this research to learn and adopt the talent retention strategies of their 3PL partners.

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Overview

Key Findings
  • While driver shortages have been particularly highlighted, talent gaps are prevalent in every career and profession within the logistics industry.

  • E-commerce orders increased by 44% over the last 12 months driving up the demand for warehouse operatives in an environment already dealing with a labor shortage.

  • Employees’ work-life balance requirements have shifted fundamentally due to the COVID-19 pandemic, with employees making the choice to leave roles that do not fit their work-life balance requirements.

Recommendations

Supply chain leaders responsible for logistics and fulfillment should:

  • Evaluate their employee value proposition (EVP) and deliver those that are most valued by logistics employees to

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Analysts:

Susan Boylan

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