Published: 29 April 2022
Employee experience is a critical outcome for technology investments, but technology options, decisions and owners are often unclear. Application leaders should use Gartner’s EX-Ready model as a holistic way to unify their digital EX decision-making and maximize business value.
Business agility and competition for talent have made employee experience (EX) an organizationwide priority that involves many stakeholders beyond traditional HR and digital workplace (DW) roles.
IT, HR, operational and other leaders understand EX in different ways, which leads to these roles contributing suboptimally toEX through piecemeal investments.
A lack of composability in technologies, processes and roles constrains the scale and impact of EX investments.
Application leaders responsible for HCM technology transformation should:
Assess their readiness for EX-related initiatives by utilizing Gartner’s EX-Ready model as a joint system of reference and selecting the most relevant of four action-focused pillars.
Increase EX vision
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Analysts:
John Kostoulas, Tori Paulman, Helen Poitevin, Nikos Drakos, Mike Gotta, Lane Severson
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