Published: 04 May 2022
This Consult the Board survey summary features inputs from 20 members regarding their approaches for handling third-party instant messaging (IM) tools in the business environment. It examines members’ policies and security controls for using such tools and highlights the blocked applications.
What are members’ policies on the usage of third-party instant messaging (IM) applications in the business environment?
Most respondents (15 of 20, or 75%) have policies that permit the use of third-party IM tools either entirely or with limited exceptions.
Two-thirds of the above respondents (10 of 15) allow their employees to download third-party IM applications through “either an enterprise application store or public application store.”
In terms of security controls, most respondents (5 of 8) have the third-party IM tools “technically connected and controlled as part of a wider multi-channel collaboration solution.”
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