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Published: 06 June 2022



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  • ビジネス・プロセス自動化 (BPA) ツール市場には多数のベンダーが存在し、シンプルなワークフローの自動化や複雑なビジネス・プロセスの自動化、ケース管理などの異なるユースケースをサポートする類似の機能を提供している。そのため、企業は適切なBPAツールを選定することに苦心している。

  • デプロイに要する時間を短縮し、プロセス改善施策の民主化を促し、プロセス自動化ツールの選定の意思決定に影響を与えるために、企業のフュージョン・チームがビジネス・テクノロジストを関与させるケースが増えている。

  • BPAツール・ベンダーは、隣接する機能を買収または開発することで、コア製品を強化してきた。そのような機能には、ローコード・アプリケーション開発、プロセス・マイニング、タスク・マイニング、ドキュメント管理、人工知能 (AI)/機械学習 (ML)、プロセス・アナリティクスなどがある。その結果、エンドユーザーにとっては適切なベンダーの選定が難しくなっている。



  • 自社の自動化ユースケースに応じて、本マーケット・ガイドに示すベンダーの詳細な分類と機能 (ケイパビリティ) のマッピングを活用してBPAツールを選定する。

  • 共同で自動化施策に取り組むビジネス・テクノロジスト、プロフェッショナル開発者、市民テクノロジストのニーズを評価することで、BPAツールを絞り込む。規模の拡大とROIの最大化に向けて、堅牢なガバナンス・フレームワークの確立に注力する。

  • 戦術的および戦略的な観点からライセンス・モデルと使用範囲を評価することで、組み込みの自動化機能を使用するか、それとも隣接する専門的な自動化機能 (IdP [アイデンティティ・プロバイダー]、プロセス・マイニング、ロボティック・プロセス・オートメーション [RPA] など) を使用するかを判断する。

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Kimihiko Iijima

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