Gartner Research

予測分析:デジタル・ビジネス・コンサルティング・サービス (世界市場)

Published: 09 June 2022



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  • 2025年にかけて、デジタル・ビジネス・トランスフォーメーション計画を加速させる企業は、2019年の25%から75%に増加する。その結果、デジタル・ビジネス・コンサルティング・サービス (DBCS) の全分野に需要をもたらす。

  • 2021年以降、購入担当者は、オペレーションにおけるさまざまなビジネス成果をますます模索するようになる。その結果、効率性の向上やコストを削減するためだけでなく、俊敏性、サステナビリティ、レジリエンスを高めるためにデジタル・テクノロジに頼るようになる。

  • 2025年にかけて、デジタル・ビジネスという大きな目標の加速を社内リソースで達成しようとする企業の取り組みは、人材不足によって困難を極めるため、企業は引き続き外部コンサルタントへの依存度を強める。

  • 企業は、成長目標を推進するエンジンとして、ますますデジタル・イノベーションに注目するようになっているため、デジタル・プロダクト/サービス・イノベーションへの支出は増加を続け、2025年にかけての年平均成長率 (CAGR) は14.6%に達する。

  • デジタル・ビジネスとサステナビリティとの関連がますます強まるにつれて、顧客企業におけるオペレーションのサステナビリティ向上に特化した支援は、2025年までにデジタル・オペレーション改善サービスの36%を占めるようになる。これは2020年の3%未満からの増加である。

  • デジタル従業員エクスペリエンス・サービス分野の成長は、2020年にマイナス5.3%と低迷していたが、企業は希少な人材の求人・維持を巡って競合するようになるため、2023年以降は2桁成長を記録するほど大幅に回復する。



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Misako Sawai

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