Gartner Research

Critical Capabilities for Finance and Accounting Business Process Outsourcing

Published: 28 June 2022


Finance organizations should prioritize F&A business process outsourcing vendors that focus on digital transformation and outcome-based services. CFOs making outsourcing investment decisions can use this research to shortlist vendors with critical capabilities for their high-priority use cases.

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Key Findings
  • Transformation methodology is the highest-scoring critical capability among all vendors, with 50% of vendors achieving an excellent rating. CFOs can expect strong use of process discovery technologies to support the selection of digital finance solutions available in the market.

  • Service delivery flexibility is the lowest-scoring critical capability among all vendors, with less than 15% of vendors achieving an excellent rating. Many vendors have multiple large service delivery centers, but few offer a balanced global spread of locations to meet CFOs’ growing demand to move scope to a more “nearshore” option.

  • Innovation is the critical capability that has the

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  • Accenture
  • Capgemini
  • Cognizant
  • Datamatics
  • Exela Technology
  • EXL
  • Genpact
  • HCL Technologies
  • IBM
  • Infosys
  • TCS
  • Tech Mahindra
  • Wipro
  • WNS Global Services
  • Integration
  • Advanced Analytics Reporting
  • Knowledge Transfer
  • Service Delivery Flexibility
  • Governance
  • Transformation Methodology
  • Innovation Management
  • Source-to-Pay Processes
  • Order-to-Cash Processes
  • Record-to-Report Processes
  • Complex Business Environment

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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