Gartner Research


Published: 22 August 2022



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  • レガシー化したイントラネットの多くは、相矛盾する関心や目的のためにコンテンツを詰め込みすぎた結果、ユーザーを混乱させ、従業員エクスペリエンスを妨げている。

  • 従業員は次第に、ほかのツールやエンゲージメント・チャネルを優先して、従来のイントラネットを利用しなくなっている。

  • イントラネットの機能拡大は、多くのデジタル・ワークプレース施策と重複するようになったため、従業員の関心とビジネス価値がさらに薄れる恐れがある。



  • 従業員ニーズを正確に把握し、ビジネス価値に関連付けることで、イントラネットの存在意義を明確化する。

  • Webサイト型のイントラネットにとらわれず、従業員に情報を届け、働き掛ける。

  • 従業員エンゲージメントと広範なデジタル・ワークプレース・フレームワーク (DWフレームワーク) にイントラネットの目的を対応付けることで、デジタル・ワークプレースへのイントラネットの貢献を強化する。

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Hironori Hayashi

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