Published: 31 August 2022
This 2-minute Consult the Board survey summary features inputs from 16 members regarding the development of end-user personas to support the IT services. It describes members’ views on the impact of end-user personas on cost reduction and speed of IT service delivery.
How has the usage of end-user personas impacted the speed, quality, and cost of IT services?
Most respondents’ (11 of 16, or 69%) IT organizations use end-user personas.
More than half of the respondents (9 of 16, or 56%) state that the “usage of personas has not had a material impact on the speed with which IT services are delivered.”
Similarly, in terms of the cost impact, the majority of respondents (9 of 16, or 56%) state that it is “too soon to tell” the impact of end-user personas on cost reduction for IT services.
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