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Published: 30 August 2022



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  • 国内软件工程领导者如果在机器人流程自动化(RPA)领域缺乏经验,可能会认为这项技术是自动化需求的万能解,并且将其应用在不适宜的场景下,但是这对企业机构而言收益甚微或者毫无效果。

  • RPA供应商的筛选方法,往往不能体现终端客户需求、本土化支持能力和长期合作关系方面的要求,导致用户体验非常差。

  • 很多国内软件工程领导者之所以很难在企业内部扩大RPA项目,是因为低估了扩大规模所需的企业级支持力度和治理难度。



  • 从用户数、步骤数、复杂度和稳定性四个方面筛选使用场景,充分挖掘RPA的价值。

  • 制定详细的供应商评估标准,确保良好的RPA用户体验。

  • 建立RPA治理模型并持续改进调整,使之满足内部需求,推动企业级RPA项目的成功。

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Andy Wang Saikat Ray

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