Published: 30 August 2022
机器人流程自动化（RPA）在国内的发展势头逐渐增强，但有三大陷阱阻碍了此类项目的成功。软件工程领导者需要避开陷阱，以正确的思维和方法启动项目、筛选场景和供应商，助力项目成功。
国内软件工程领导者如果在机器人流程自动化（RPA）领域缺乏经验，可能会认为这项技术是自动化需求的万能解，并且将其应用在不适宜的场景下，但是这对企业机构而言收益甚微或者毫无效果。
RPA供应商的筛选方法，往往不能体现终端客户需求、本土化支持能力和长期合作关系方面的要求，导致用户体验非常差。
很多国内软件工程领导者之所以很难在企业内部扩大RPA项目，是因为低估了扩大规模所需的企业级支持力度和治理难度。
负责RPA项目的中国软件工程领导者，应：
从用户数、步骤数、复杂度和稳定性四个方面筛选使用场景，充分挖掘RPA的价值。
制定详细的供应商评估标准，确保良好的RPA用户体验。
建立RPA治理模型并持续改进调整，使之满足内部需求，推动企业级RPA项目的成功。
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